Terms & Conditions

 

Your use of the Site is governed by these Terms so please take a few minutes to read over the Terms below. These Terms form a legally binding agreement between you and us and set out our liability to you, and your liability to us, in the unlikely event that anything goes wrong.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just get into contact with us on the contacts form page.

Withdrawal, Returns and cancellation

  1. Currently we offer a refunds on a case by case basis depending on the circumstances, so please ensure you purchase the correct size. If you are unsure of sizing please contact us. Refunds may be accepted within 14 days of purchase and you must get into contact with us within this period. The returned product must be unused and retain the attached uniquely numbered security seals and manufacturer tags that were applied, where applicable.  The product must also be returned with all the accessories the product was sent with, these include but are not limited to the shoe laces, dust bags and shoe box, where applicable. The returned product must also be sent back undamaged and the shoe box should also be sent back in the same condition to which it was sent out. Where there has been failure to satisfy these points, we have the right to refuse your refund. Where a refund request is accepted the cost of return postage must be paid for by the buyer and the product must be sent back double boxed by a tracked and insured service to the address we provide.

Our Site

  2. Our Site is made available free of charge.

 3. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.

 4. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. You are responsible for making all arrangements necessary for you to have access to our Site. 

 5. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

 6. We reserve the right to make changes to, or withdraw, the Site at any time and without notice.

 7. You can buy a number of products through the Site. Any additional terms and conditions applicable to sales of those products and services will be brought to your attention before any order for products and services is completed. We may give you the option to subscribe to different services through the Site. Your use of the content received through any such service will be subject to these Terms. Separate terms and conditions apply to prize draws, competitions and promotions that we may run from time to time. We will let you know when you will be subject to any separate terms and conditions.

 

      Application

 8.  These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are SoleHive (the Supplier or us or we).

 9. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 16 years old.

 

       Goods

10. All goods are guaranteed 100% authentic. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

   

11. All Goods which appear on the Website are subject to availability. Goods shown as available on our website may not be in stock in our warehouse. In the event the Goods you have purchased is not in stock in our warehouse, we will automatically endeavour to restock the Goods. If we are unable to restock the Goods, we will contact the customer and issue a refund.

     

      Personal Information

12. We retain and use all information strictly under the Privacy Policy. Please refer yourself to the Privacy Policy page on our website.

13.We may contact you by using e-mail or other electronic communication methods and by pre-paid post if you expressly agree to this.

 

     Basis of Sale

14.The description of the Goods on our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

15. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

16. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

17. Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.

18. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

19. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment

20. The price of the Goods and any additional delivery or other charges is set out on the Website at the date of the order or such other price as we may agree in writing. The prices stated on the website are all subject to change without notice subject to market demand.

21. Prices and charges exclude VAT at the rate applicable at the time of the Order.

22. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods

Delivery

23. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

24. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

a.     we have refused to deliver the Goods, or if
delivery on time is essential taking into account all the relevant
circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

b.  after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have
not delivered within that period.

25. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

26. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

27. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

28. We do also deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If we accept an order for delivery outside the United Kingdom, you may be required and are responsible to pay any local, state, federal or international charges (including sales taxes). You agree that SoleHive is not responsible for any taxes once the order has been shipped or any of the taxes listed above.

29. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

30. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

31. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

32. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

 

Conformity

33. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

34. Upon delivery, the Goods will:

c.     be of satisfactory quality;

d.     be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on
our skill and judgement) and be fit for any purpose held out by us or set out in the Contract; and

e.     conform to their description.

Who is the Contract between?

35. The contract is solely between the seller (SoleHive) and the buyer.

Circumstances beyond the control of either party

36. In the event of any failure by a party because of something beyond its reasonable control:

f.  the party will advise the other party as soon as reasonably practicable; and

g.   the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this
will not affect the Customer’s above rights relating to delivery and any right to cancel, below.

Excluding liability

37. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

38. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

39. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

40. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 working days.