What Personal Data Do We Collect and When?

We ask you for certain personal data to provide you with the products you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account and use our Site.

This personal data includes your:

• Contact details including name, email, telephone number and shipping, billing address;
• Login and account information, including screen name, password and unique user ID;
• Personal details including gender, hometown, date of birth and purchase history;
• Payment or credit card information;

Age Restrictions

We comply with local laws and do not allow children to register on our Site when they are under the legal age limit of the country in which they reside and must ask for parental permission and must be supervised.

Legal Grounds

To process your personal data, we rely on certain legal grounds, depending on how you interact with our Site.

• When you purchase products from our Site, we need your personal data to fulfil our contract with you. For example, we need your payment and contact details to deliver your order..
• We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.

Cookies

Cookies are small pieces of information in the form of test files that are sent to your browser from our web server and are stored on your computer. Its purpose is to provide an overall better website to view and some of that information may be used to determine which parts of the website are more useful to the consumer. The use of a Cookie does not in any way give us access to your computer or device nor any information about you other than the information about the usage of our site in addition to the data you choose to share with us.

Security

Data security is of great importance to SoleHive and to protect your data, we have put in place suitable physical and electronic (such as encryption and managerial procedures) to safeguard and secure data collected via this website

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your Personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

Changes to Our Privacy Policy

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Sites and or Apps. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.  This privacy policy was last modified in September 2020.

Questions and Feedback

We welcome questions, comments, and concerns about our privacy policy and privacy practices.

If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, please email us at contact@solehive.com with the subject of the email being ‘personal data’.